Privacy policy

What we collect

Things you type into a form

This site has three forms: the repair receipt form, the shop listing form, and the contact form. Whatever you enter into one is stored in a private moderation queue that a person reads. Email is optional on the receipt form and used only to resolve a question about your submission. It is required on the contact form because otherwise we cannot reply.

Form submissions are handled by Netlify, our hosting provider, and stored in a database we control. They are not public. Individual repair receipts are never published — only aggregates, with no shop name, no submitter, and no invoice attached.

Analytics

This site is built to use Google Analytics 4, though no measurement ID is configured on the deployment you are reading, so no analytics script is loading right now. We look at aggregate traffic — page views, referrers, roughly where in the world visitors are, what device they used. We do not build profiles of individuals and we have no interest in doing so. Google's handling of that data is governed by Google's privacy policy.

Advertising

Most pages have reserved space for Google AdSense units, though no publisher ID is configured on this deployment, so the slots render as labelled placeholders and no ad script is loading. Google and its advertising partners use cookies and similar technologies to serve ads, and they may use information about your visits to this and other sites to show you ads they think are relevant. This is the standard programmatic advertising arrangement, and it is how this site is paid for.

Opting out does not remove the ads. It makes them less relevant, which is a trade you are entitled to make.

Server logs

Our host records standard request logs — IP address, user agent, page requested, timestamp — as part of serving the site and defending against abuse. We do not use them for analytics.

What we do not do

• No accounts. There is nothing to sign up for, so there are no passwords to leak.
• No selling or renting personal data. Not to advertisers, not to shops, not to lead brokers. We do not sell leads at all — that is the whole business model difference between this site and most of the directories you have used.
• No sharing your details with shops. If you look up a shop and call it, that call is between you and them. We never learn about it.
• No newsletter you did not ask for. An email you gave us for one purpose is not a marketing list.
• No publishing your submission. Receipts become aggregate numbers. Nothing identifying you or the shop is published.

How long we keep things

• Approved repair receipts — retained indefinitely as part of the dataset, because a cost trend needs history. Contact details attached to them are removed once the submission has been reviewed and folded into an aggregate.
• Rejected or duplicate submissions — kept with a review note for 12 months so that our own deduplication and rejection decisions are auditable, then deleted.
• Contact messages — kept as long as needed to resolve the matter, and corrections kept as a record of the change.
• Shop submissions — kept for as long as the listing is live, plus a record of the verification calls.

Your choices

Wherever you live, you can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted, and we will do it. There is no verification hoop and no form — email [YOUR-CONTACT-EMAIL] or use the contact form. Since we have no accounts, in practice this almost always means “delete the submission I sent you”, which we can do immediately.

Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws, and residents of the UK and EEA, have specific statutory rights including access, correction, deletion, and opting out of targeted advertising. We honour all of them for everybody rather than gating them by geography. For targeted advertising specifically, the opt-out links above are the effective mechanism, because Google — not us — is the party doing the targeting.

Children

This site is aimed at commercial vehicle operators and repair professionals. We do not knowingly collect anything from anyone under 13. If you believe a child has sent us something, tell us and we will delete it.

Changes

If this policy changes materially, the date at the top changes and the change is described rather than silently swapped in. We are not going to bury a new data practice in a “clarification”.